RWAM Travel Assist provides benefits for expenses related to sudden or unforeseen medical emergencies while travelling. Whether you’re travelling with your family, a partner, or on your own, medical travel insurance is a necessity for any trip.
Check the Extended Health Care Schedule of Benefits in your Employee Benefits Booklet to confirm if your group plan includes this coverage. To view a copy of your booklet visit RWAM Plan Member Services.
To submit a travel assist claim
You have the option to digitally submit your travel claim online or by email.
Submit Online:
Allianz Global Assistance | Submit a claim (allianzassistanceclaims.ca)
Submit by email:
submit@allianz-assistance.ca
If you would prefer you can send your documents by mail to:
Allianz Global Assistance
P.O. Box 277
Waterloo, Ontario, Canada N2J 4A4
Include all supporting medical documentation or receipts from the provider. Keep copies of all documentation prior to submission.
To review or check the status of your claim online
Know before you go!
Before you set out on your travels, its important to know and understand your coverage and Emergency Out-of-Province/Out-of-Canada medical benefit. We’ve created a handy PDF to help you plan and understand your steps in the event of a sudden or unforeseen medial emergency while outside your province of residence.
Download the “Know Before You Go” PDF.
Additional travel information
RWAM OneCard
Always carry your RWAM OneCard along with your provincial health card and any direct calling codes to Canada.
For applicable plans, emergency assistance provided by Allianz Global Assistance is available 24/7/365 while you are traveling. Contact information is located on the back of your RWAM OneCard. Whenever possible, call before seeking medical treatment.
Lost your RWAM OneCard? Additional or replacement cards can be accessed through the Plan Member Services website, or viewed electronically on the RWAM Mobile App.
Notification of departure
RWAM does not need to be advised of your travel plans prior to your departure.
However, you may be asked to provide proof of departure for emergency medical claims exceeding $1,000.
Proof of departure date may include:
- Airline, train or bus ticket receipts;
- Date receipts for gas or meals, if you travelled via automobile; or
- Any other receipt(s) confirming the last date you were in your Canadian home province prior to your departure.
Stay safe while travelling.
Check the Government of Canada “Travel Advice and Advisories” page before your trip for advice on situations that may affect your safety while travelling.
Trip exceeding your group plan's trip duration limit?
If you require an extension of your Travel Assist Emergency Medical Coverage, top-up coverage is available through Allianz Global Assistance for plan members actively insured by RWAM’s Out-of-Province/Out-of-Canada benefit and covered by a provincial health care plan.
RWAM recommends that top-up coverage is arranged prior to your departure date and from your home province.
Traveling to Cuba?
It is our understanding that the Cuban government will accept a valid provincial health insurance plan card as proof of sufficient travel insurance coverage from Canadian travelers entering Cuba.
We suggest taking both your RWAM OneCard and your valid provincial/government health insurance card on your trip. In case of a medical emergency, call the Travel Assist number on the back of your RWAM OneCard prior to seeking medical treatment when possible.
Questions?
If you have any additional questions regarding your travel coverage through RWAM, please contact us directly.